Frequently Asked Questions

1. What products do you offer?
We offer made-to-order motivational wall posters and ceramic mugs designed to inspire and add a personal touch to your space.

2. How long does it take to process and ship my order?
Orders are processed in 2-3 business days. Shipping times depend on your location and selected shipping method. You’ll receive a tracking number once your order ships.

3. Can I customize my order?
Customization and personalization are not available at this time. All products are as shown on our website.

4. What if I receive a damaged or defective item?
Contact us within 14 days of receipt with detailed photos of the issue. We will arrange a refund or replacement upon receiving the returned item.

5. Can I return or exchange an item?
Returns and exchanges are only accepted for damaged or defective items. Items must be in their original condition and packaging. Return shipping costs are the customer’s responsibility unless the item is damaged or incorrect.

6. How do I cancel an order?
Orders can be canceled within 24 hours of placement. Cancellations after this period may not be possible as production begins.

7. What payment methods do you accept?
We accept major credit cards and other secure payment methods through our payment gateway.

8. How do you protect my personal information?
We use industry-standard security measures to protect your personal information, including encrypted payment details.

9. Do you use cookies on your website?
Yes, cookies are used to improve site functionality and personalize your experience. You can manage your cookie preferences through your browser settings.

10. How can I contact customer service?
For questions or concerns, contact us via the information provided on our website. We’re here to assist you.

11. Will I be notified of policy changes?
Yes, updates to our policies will be posted on our website. Continued use of our services means you accept these changes.

Feel free to reach out if you have any further questions!